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Terms & Conditions

Product Availability

Most of the products listed on our Web Site are available for shipping Canada wide and to the United States. However, some products may not be available for shipping to the United States due to rules and regulations implemented by US customs. 

 

Out of stock items: Although we do our utmost to keep a fair amount of stock for each item that we carry, it does happen unfortunately that some items are out of stock from time to time. In that case we will place your order on hold until new stock arrives.
 

Chocolate: We are reluctant to ship chocolate in the summer months due to the danger of temperature fluctuations that may damage the product.

Seasonal Items: We usually start shipping our Christmas products early November until mid December. Please note that these items are limited in stock and may be unavailable as early as mid December.

Privacy & Safety

The Dutch Market Ltd. has created this privacy statement in order to demonstrate our firm commitment to privacy. 

We use server logs that reveal general information about your visit, such as what country you are in, and if you used a search engine or linked to us from another site. We use your IP address to help diagnose problems with our server, and to administer our Web site.

This site contains links to other sites. The Dutch Market Limited is not responsible for the privacy practices or the content of such Web sites.

 

We collect visitor's contact information (like their email address) Users may opt-out of receiving future mailings. Financial information that is collected for an order is used to bill the user for products and services for that order only.

 

Any online surveys may ask visitors for demographic information (like their zip code, age, or income level). Demographic and profile data collected at our site is used internally only to tailor our site to better meet our customer's need in the future.

Payment Methods

​We accept the following payment methods :

  • Mastercard

  • Visa

 

Credit card safety : When you use our shopping cart, your credit card information is safe. All transaction on our web site are secure transactions from the established and respected certificate authorities. Our Online Order Page is using the best SSL security. Your information is safe from interception and alteration. Our respected certificate authorities has a state-of-the-art, completely dependable security infrastructure.

Return Policy

If you have difficulty with a defective or damaged product, please contact us by email before you ship the product back to us to obtain a return authorization code. We offer a full refund or credit for defective or damaged products with a return authorization code. 

Cancellation Policy 

You may cancel your order anytime with in 12 hours of placing your order on-line. Cancellation by telephone or email. Because we strive to process orders as quickly as possible, we are reluctant to hold the order for more than 12 hours.

Shipping Policy

We strive to ship orders as soon as possible. We do not ship orders in the weekends (Saturdays & Sundays). If you are ordering from Canada, your order should arrive within 5 to 7 business days. If you are ordering from the United States, your order may take a little bit longer as it is necessary for the package to cross the border and clear customs. Therefore US orders can take anywhere from 5 to 12 business days to arrive.  

Order tracking : You will be able to track your order with a tracking number that will be send to your email address as soon as your order has been shipped. 

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