You may be interested in what happens behind the scenes at dutchmarket.com. Here is an overview of how we process orders:

• Step 1: You place Order
• Step 2: We receive Order
• Step 3: UPS picks up shipment
• Step 4: UPS delivers shipment to you
• Step 5: If there is a problem

Step 1: You place Order:

The most common way to place an order is using our On-line Shopping Cart. (To read about other ways to order, please see our Information Centre.)You pick the products you would like to order and fill in the quantity. Once you have made all your selections, you move to the secure server where you are asked for your name, address, & telephone number.

You are then asked how you would like to pay for your order. You can choose Visa, MasterCard, American Express, By Cheque (U.S. or Canadian) or By Postal Money Order. All of your personal information is held on a secure server and cannot be accessed by unauthorized persons. We use your personal information in-house only. (Read our full Privacy Policy.)

After you complete all the information entry, you submit your order using the SUBMIT button and you should see a Confirmation Screen on your computer. You will also receive an email with your order information. If this information is not correct, please let us know right away by replying to the message so that we can make corrections. This Confirmation Email will not include the shipping charges as the actual charge depends on the weight and destination of the package nor will your complete credit card information be revealed.

After you submit your order, you will have 12 hours to cancel it. (See our Cancellation Policy.)

Step 2: We receive Order:

We are notified by email that an order has been received. We then log on to our secure server and retrieve your credit card information. We prepare all the documentation for your order and our staff picks and packs your shipment. We do not process your Invoice until we have picked your order, in case any items are out of stock. (Read our Backorder/Out of Stock Policy.)

When the order is complete and ready for shipping, we charge the Invoice amount, which includes product cost and shipping cost, to your credit card. This happens on the same day your package is picked up. An Invoice with attached credit card receipt is included in your package.

Step 3: Courier service picks up shipment:

Once UPS or Fedex has picked up the parcels for the day we will send you an email that states the date your order was picked up and the tracking number that has been assigned. UPS shipments can be tracked from our site from our homepage or from http://www.ups.com.

We will also tell you the date and amount your credit card was charged. If you are ordering from the U.S., we will have charged your credit card in Canadian dollars and your credit card company will complete the conversion to U.S. Dollars and that amount will appear on your bill.

Step 4: Courier service delivers shipment to you:

If you live in Canada, your order will be shipped by either Fedex or parcel post. Whatever is the cheapest way. Transit time for Canadian orders can take between 2 and 6 business days depending on where you are situated.

If you live in the U.S., your package will most likely be shipped with UPS or Fedex and can take between 5 and 7 days when using Standard Ground Service. This delivery range is dependent on how quickly the package is cleared through the border and customs. We strive to have all of our documentation accurate to reduce delays but we cannot control the volumes of traffic a border point may experience. UPS does offer a 3 Day Guaranteed Delivery to the U.S. but there is a significant Shipping Cost difference.

When you receive your package, please check it over against the Invoice included. We hope your find all your purchases in order and are satisfied.

Step 5: If there is a problem:

Please let us know right away. You can contact us by email at info@dutchmarket.com or toll free at 1-866-355-1351 during regular business hours Eastern Standard Time. If your order is incorrect, we can refund your credit card, send out any missing product or offer you a credit on your next order, whichever you would prefer. If you wish to return an item, please contact us for a Return Authorization Number. (Read our Return Policy for more information on this process.) We want you to be happy with our service and satisfied with your order.